Having used Think National on three very different refits over the past three years I

always took great comfort in knowing that Sam was running the projects as he had a great

understanding of the Pharmacy industry, customer requirements and the ability to manage

trades people and keep the costs well within budget.

In particular with the redevelopment and expansion of the local Shopping Centre in

McLaren Vale, an opportunity emerged to move our store to a larger tenancy, expand our

product range and investigate new ways of improving customer dwell time, engagement

and flow. In these uncertain times, it was definitely a difficult decision to make the

investment.

With help from Think , the refit was tightly costed and controlled, incorporating cutting

edge technologies and materials to accommodate Chemmart’s direct dispensary system,

special areas for staff (i.e. sufficient store room size, office space, designated DAA

packing area and staff room) and consult room for our health services. Careful

consideration was also given to category locations.

The refit has made a positive and immediate impact on our business. Customers love the

direct dispense model, which provides easy access to our pharmacists. And there has been

a large shift in the sales across the pharmacy towards categories that require more

counselling.

Although there is a great degree of uncertainty in the pharmacy industry currently……I am

certain that I would always use Think National for any potential re-fits or

redevelopments.

Con Kassapis

Proprietor